GPS tracking system GPS vehicle tracking device from MobileGuardian

Frequently Asked Questions

Purchase Information

Where do I go to purchase a system?

MobileGuardian can be purchased through our network of authorized dealers. For information about a dealer near you, click here: MobileGuardian Dealers

Can I purchase another MobileGuardian™ to install in my other vehicles?

Yes! Please see our list of authorized dealers. MobileGuardian Dealers

Are there any accessories to MobileGuardian™?

No. Unlike other recovery solutions, MobileGuardian is all-inclusive and does not require any additional accessories to provide the best possible vehicle tracking and recovery service available today.

Service

Are there any monthly service fees?

No. With traditional GPS services you had to pay a monthly service fee in order to locate your vehicle. With MobileGuardian, once you buy it, you own it and there are no additional monthly service fees.

Once I run out of free Locates, can I buy more?

Yes. Simply login and click the PURCHASE LOCATES button and a list of available locate packages along with their prices will be provided.

Pricing:

• 5 Locates - $4.95
• 10 Locates - $8.95
• 25 Locates - $21.95
• 50 Locates - $39.95
• 100 Locates - $74.95
• 250 Locates - $100.00
• 500 Locates - $125.00
• 1000 Locates - $150.00

System Operation

How does MobileGuardian™ work? Is it always on?

MobileGuardian utilizes best of breed technologies, coupled with the patented Cellemetry nationwide wireless network and GPS satellites to operate in conjunction with your vehicle’s electrical system. The MobileGuardian unit is powered by your vehicle’s battery. MobileGuardian is always in the receiving mode, ready to respond to a command from you. If your vehicle is stolen simply login to the secure site with your unique Login Name & Password and click the LOCATE NOW button from the Current Location page to send an immediate locate request to the vehicle.

How do I know if my MobileGuardian™ is working?

Your MobileGuardian™ unit is programmed to send a weekly test message. If our Customer Technical Assistance Center (CTAC) does not receive the weekly notification from your MobileGuardian unit, we will troubleshoot the unit and contact you, if necessary. (be sure to complete the contact information in your profile so that we can contact you).

What is the MobileGuardian™ coverage area?

Some vehicle recovery products use radio-frequency (RF) technology, which is limited to coverage in major metropolitan areas. MobileGuardian utilizes a nationwide cellular network and the same Global Positioning System that the government uses to power its tracking and location functionality. All of this allows you to locate your vehicle in non-emergency situations and provides you with the peace of mind of knowing that virtually anywhere your vehicle may be located, your MobileGuardian unit will be able to transmit its location information.

Website Operation

How do I access my account on the Website?

When you are at the dealership, they handle the initial setup of your online account. They will select a login and password for you and provide it to you before you leave. The first thing you should do is access your account, complete your personal information, and CHANGE YOUR LOGIN and PASSWORD for security purposes.

What if I forget my login and password?

Click the “forgot password” icon on the login page. It will ask you to input the email address you used when you filled out your account information. Once you have sent the request, your login and password will be emailed to that address.

Locating Your Vehicle

How do I use the Website to locate my vehicle?

Login under your unique login and password and press the “Locate” button on the Web page. It may take a minute or so to locate your vehicle.

Why did the locate feature not pinpoint my vehicle’s exact location?

The GPS satellites use a triangulation system, utilizing multiple satellites to get an exact position. If your vehicle is in an area (ex: underground or next to a steep hill) that partially blocks one or more of those satellites, the system will find it within a few hundred feet of its actual location.

I clicked the locate button and it searched but didn’t give a new position on my vehicle?

There is a remote possibility that atmospheric or environmental conditions could interfere with the locating process. We recommend waiting a minute or two before trying this feature again.

Enabling or Disabling Your Vehicle

How do I disable my vehicle?

Upon receiving the theft notification message, you can choose to remotely disable the vehicle, preventing it from being re-started once turned off. Please note that the vehicle will not be disabled while in motion. Simply login and click the DISABLE VEHICLE button from the Current Location page to prevent the vehicle from being restarted.

Will the disable function cause any damage to my car?

No.

Do I need to have my vehicle in park in order for the disable feature to work?

No, you can send a disable command to your vehicle while it is in motion, however for safety reasons, the vehicle will not actually disable itself until the vehicle is turned off.

How do I enable my vehicle?

Simply login and click the ENABLE VEHICLE button from the Current Location page.

Theft & Recovery

How will I know that my vehicle has been stolen?

The dealer will have connected the MobileGuardian unit to the anti-theft system in your vehicle during installation. You can receive notification on any email-enabled device that you have designated. You have up to two email addresses available for notification delivery. The first address should be your cellular phone, if it is enabled to receive text messages, and the second your regular email address.

How do I send an email to my cell phone?

If your phone is SMS capable, you can enter in your phone's email address to receive notification that your anti-theft system has been activated. For a list of email naming conventions by carrier click here.

What should I do if my vehicle is stolen?

After receiving a theft notification, logon to www.myMobileGuardian.com, locate and disable your vehicle. You should then immediately notify local law enforcement and provide the location information to guide police to the missing vehicle.

How long does it take to receive notification?

It takes just a few seconds for the vehicle’s alarm system to activate the MobileGuardian unit to automatically send an email to the addresses you created in your profile. The time taken to deliver the email message depends upon your cellular or Internet service provider.

Privacy

Will anyone know that I have this system just by looking at my car?

For the security of your car, all MobileGuardian components are hidden within the inner workings of the vehicle.

Can anyone look up the location of my vehicle?

No. Only you have access to your account UNLESS you give your login and password to someone else. While we strongly advise you not to do this, we understand that it may be necessary if your vehicle is stolen to give the local law enforcement access. If this is the case, please reset your login and password for your own protection.

GPS Urban Legends

Will you get a location if the vehicle is parked in an enclosed building such as a garage or service bay?

Yes you will, our unit will read the GPS satellite every few seconds and record it into the unit's memory. So when you locate your unit via the web it will provide its last known location - just outside of the garage in a worst-case scenario.

What if a thief places a piece of metal over the GPS antenna?

Our MobileGuardian unit and its antenna are covertly installed inside the vehicle and therefore the antenna is not exposed on the roof of the car.

System Requirements

What system requirements do I need to use the Website?

	IBM Compatible	Macintosh
Processor Speed	75 MHz Minimum	PowerPC or Higher
Operating System	Windows 95 or higher	OS 7.6.3 or higher
Memory/RAM	32 MB	32 MB
Browser Requirements	• Microsoft Internet Explorer Version 4.0 or higher with 128-bit "high" encryption • Netscape Version 4.0 or higher with 128-bit encryption • America Online Version 4.0	• Microsoft Internet Explorer Version 4.0 or higher with 128-bit "high" encryption • Netscape Version 4.0 or higher with 128-bit encryption • America Online Version 4.0
You should note that 128-bit encryption is an optional feature for both Microsoft and Netscape browsers, and may not be available outside of the United States and Canada.

Free Browser Upgrades:

If your browser does not currently support 128-bit encryption (see your browser's "Help" and "About" pull-down menu), you may be able to download this option at one of the following sites:

• NETSCAPE NETCENTER
• MICROSOFT INTERNET EXPLORER
• AOL BROWSER DOWNLOADS

If your browser is not included in one of the above sites, please contact your Internet service provider or software manufacturer for information on encryption availability.

Miscellaneous

What is the difference between MobileGuardian™ and other vehicle recovery solutions?

• Nationwide Coverage
• On-Demand Locates
• Theft Notification
• Speed Notification
• No Monthly Fees
• Insurance Discounts
• A Great Web Interface
• And It is Portable

Will my insurance company offer me a discount if I have MobileGuardian™?

Depending on your location and your insurer, discounts are available for MobileGuardian. In fact, some insurance companies offer up to a 35% discount off the comprehensive portion of your insurance policy for equipping your vehicle with a vehicle recovery & tracking solution. Contact your insurance agent for more information.

Contact Information

Who should I contact with questions?

Feel free to visit our CONTACT page. Click here to go directly there.

How will I know if my car exceeds a certain speed?

MobileGuardian tells you when your vehicle exceeds a pre-set speed, no matter who is behind the wheel or where they are headed. Because MobileGuardian can detect and notify you of your vehicle’s speed by email, text message, or pager, you can take steps to let the driver know of their excess speed and the potential risk to your vehicle and its occupants. This gives you more control over your vehicle even when you’re not driving it.

What happens to my MobileGuardian unit when I buy a new car?

Because you purchase the device, you decide what to do when its time to buy a new vehicle. You can sell MobileGuardian with your current vehicle, or have the dealer uninstall and reinstall it on your new vehicle. The decision is yours—the results are yours—the value and protection are yours. There is no monthly service to transfer, no bills to cancel. With MobileGuardian, what you buy is what you get.